Intellectual management and business flow recombine

The success that transforms company culture knowledge to manage a project depends on above all a kind of company culture that encourages information to share; The company culture that supports a dead set to intellectual management is the biggest obstacle in intellectual transmission. The company culture that transforms a tradition, build the new-style company culture that is helpful for knowledge sharing, exceeded the duty range of IS apparently. But if company staff supports negative attitude to transforming company culture, criterion IS personnel should be assumed have this job, publicize the necessity that builds the company culture that is helpful for intellectual creation and knowledge sharing to them hard. 2.

Blending in business flow to recombine another payoff is the organic union of intellectual management and core business flow. Managers of a lot of intellectual administration project often notice the collection of intellectual itself, classification, memory, inquiry and recycle only. Although these are the content with intellectual administration indispensable project, but IS personnel must realise at the same time, the creation of information, share with recycle do not happen in vacuum, the collection of information and recycle have only with specific business flow close tie, ability produces effect effectively. The executive process of project of administration of knowledge of action of IS branch play can be divided for 4 phase, IS branch amid should produce main effect. 1.

Hold the intellectual administration project with intellectual government outstanding overall situation should with a view to one or more specific business flow. In this phase, IS personnel analyses the feasibility of KM technology and limitation, be intellectual map build the means that provides a systematization. Alleged knowledge map, the person that use information namely what wait for a respect according to origin of intellectual demand, knowledge and the way that get knowledge is different undertake classified. 2.

The formation that urges group of company in-house knowledge intellectual group by those enthusiastic at intellectual partaker member composition, its member bears joint business responsibility normally (be like market sale branch or study a branch) , have the requirement that forms intellectual group. The person that this phase basically is used by information people drive, but mean IS personnel to be able to look on indifferently anything but, they should be close the progress circumstance of monitoring project. In addition, because most company manages a domain to be without experience to be able to talk in knowledge, should invite a company external the expert participates in a project to carry out, the person that be like industrial psychologist, sociology or humanist. 3.

Flow of systems analysis business makes in the advantage of systems analysis respect IS personnel produces main effect in this phase. Their first job is to disentomb the business domain that can let intellectual management produce effect, for example development of service of market promotion, customer, product. On one hand, they undertake to company staff concerned technique grooms, on the other hand, they must study measure of an intellectual system, technology and specific professional work tie the optimal way that rise hard, provide guidance for company staff. 4.

The design builds personnel of KM system IS to use the development method of standardization, build system of new intellectual management technique. In project progress process, should notice to be improved ceaselessly and perfect a system, should consider carefully to use what method to promote knowledge to share especially and intellectual management and business flow confluence. Personnel of IS of a few note should take active and active attitude to intellectual administration project, do not count on business section to produce interest actively to this project. They answer to always remember well: Since culture obstacle is the number one enemy with intellectual administration successful project, the optimal method that that should study to manage knowledge those who blend in flow of day-to-day professional work hard, and ground of do one's best tries to popularize. The person that must not depend on information to use people oneself go seeking such means. People is in when engaging newly emerging things or notion, total meeting encounters a lot of problems, IS personnel is in when entering knowledge to run this uncharted territory also not exceptional. To avoid the trouble that appears possibly, IS personnel should blend in intellectual management hard in the flow of specific professional work of the company, is not the covers entire company IT structural frame that regards intellectual management as an independence. Knowledge manages a purpose to carry out, can arrive from the dot face, spread out gradually. When the choice is pilot, the branch such as service of development of first consideration research, product, customer, choose to share an attitude to knowledge from which the intellectual group with outstanding outstanding achievement of friendly, work. The person that the impetus of intellectual administration project should be used from information people, is not IS personnel. The professional setting of the member that intellectual administration project is comprised should have extensive sex, relevant setting may include: Data storehouse, documentation management, email, inside couplet net (Intranet) and group (Groupware) . In business circles, to intellectual management the understanding of importance rises generally, it is regarded as a kind of significant competition advantage even. What can foreknow is, intellectual management will be in above all the door develops client service, research and product development department generally, make a kind of business conduct that is accepted extensively finally, the quality management with current no less than is same. Arrived one day that, IS personnel should turn intellectual management to development, share knowledge and the notional infuse of recycle goes in all business flow. Case: The intellectual government that uses happy firm uses happy firm (XEROX Corp.

) implemented ambitious intellectual administration project- - EUREKA, aim to use intellectual management technology, analyse a problem in time, satisfy the service requirement of consumer. The core content of this project is to make technician people in the place the Communist Party of China of specific service process of each different enjoys dispersive, time gains new knowledge. It and the general principle that apply happy company are consistent, the site that approaching customer as far as possible namely provides accurate and active service. A kind of situation that often produces in customer service process is, the real problem that technical personnel place encounters often exceeded the range that serves manual, him need thinks method is solved. EUREKA project is from this problem proceed with: When encountering this kind of problem, they use the key that solves difficult problem below technician record (Tips) , refer a committee to undertake checkup, examine after passing, be stocked about the record in database of a knowledge, the corresponding documentation that goes up with network server is linked together. This conduces to seasonable augment and the content that serve manual newlier, and the practical experience that other technician can in time use these courses to approbate through the network. The technical device that this project uses includes: On genu model computer (LAPTOPS) , read-only CD (card of announcement of CDROMS) , electron. Technician people information can be browsed on electronic announcement card, the directive message that serves about the technology can inquire in intellectual database, still can obtain through LAPTOP CDROMS it is technician only people offerred other information. Early of this project group realises, manage a project to knowledge, company culture has more main effect than IT. Accordingly they invite industrial psychologist to analyse business technological process, it study what measure is OK to study what measure incentive technician people share knowledge. The name that the fact proves to the most significant incentive step is technician of in order to will name them provides technical key, then project group adds the name of technician and juror inside intellectual database. Shi Le company begins from 1996 ordinal the branch that is in France, Canada and United States introduces EUREKA item, popularize inside global limits at present. The expenditure that this project makes French branch of Shi Le is used at component and employee is cut 5% . And, there is key of a technology on average in every 1000 services by income knowledge database; The technician of 30% contributed his technical doohickey to the middle of the database; The technician of 85% often inquires these technical doohickey; Every are mean monthly 5000 person-time visit intellectual database. CNC Milling CNC Machining